Wednesday, May 03, 2023 |
Wednesday, May 03, 2023
7:00 PM - 10:30 PM EDT
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ASTA Advocacy Dinner
Join us at the Caribe Hilton for a memorable evening during ASTA Global Convention to celebrate ASTA's influence in shaping the policies affecting the retail travel business today.
The ASTA Advocacy Dinner is an invitation only, annual black-tie event brings together exclusive industry leaders and travel professionals for an inspiring evening in an elegant setting.
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2023050319:0022:30 000 | WED, MAY 3 | |||
Sunday, Apr 30, 2023 |
Sunday, Apr 30, 2023
7:00 PM - 9:00 PM EDT
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2023043019:0021:00 000 | SUN, APR 30 | |||
Wednesday, May 03, 2023 |
Wednesday, May 03, 2023
8:45 AM - 10:45 AM EDT
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General Session
You'll hear from key industry executives on pressing industry issues.
Sponsored by ![]() ![]() ![]() ![]() ![]() ![]() ![]() Speaker(s): Speaker: Sandra McLemore, Travel Marketing & Media Speaker: Lisa Lutoff-Perlo, Celebrity Cruises Speaker: Zane Kerby, ASTA
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2023050308:4510:45 000 | WED, MAY 3 | |||
Monday, May 01, 2023 |
Monday, May 01, 2023
8:30 AM - 5:00 PM EDT
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2023050108:3017:00 000 | MON, MAY 1 | |||
Thursday, May 04, 2023 |
Thursday, May 04, 2023
10:30 AM - 12:00 PM EDT
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General Session
You'll hear from key industry executives on pressing industry issues.
Sponsored by ![]() ![]() ![]() ![]() ![]() ![]() ![]() Speaker(s): Speaker: Sandra McLemore, Travel Marketing & Media Speaker: Zane Kerby, ASTA
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2023050410:3012:00 000 | THU, MAY 4 | |||
Monday, May 01, 2023 |
Monday, May 01, 2023
8:00 AM - 5:00 PM EDT
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2023050108:0017:00 000 | MON, MAY 1 | |||
Wednesday, May 03, 2023 |
Wednesday, May 03, 2023
4:00 PM - 5:00 PM EDT
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Education Session: Scaling Your Business the RIGHT WAY for YOU!
Your business is growing and you can’t handle any m ore business. You want to expand your team but don’t know when and how to do it. This session will cover some tried and true approaches that will help you take your business to the next level. Key learning objectives include:
Speaker(s): Speaker: Jackie Friedman, Nexion Travel Group
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2023050316:0017:00 000 | WED, MAY 3 | |||
Tuesday, May 02, 2023 |
Tuesday, May 02, 2023
1:30 PM - 2:30 PM EDT
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2023050213:3014:30 000 | TUE, MAY 2 | |||
Wednesday, May 03, 2023 |
Wednesday, May 03, 2023
11:00 AM - 12:00 PM EDT
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Education Session: Say What?! How to Communicate Anything to Anyone
Communication is key. But what happens when the people communicating are speaking different languages? Learn what type of communicator you are and how to reach across the divide to influence others who communicate in a different way. You’ll walk away with new skills and understanding to make sure your message is heard, effective and productive. Whether between co-workers, team members, bosses or in front of an audience, this session will up your game and allow you to accomplish more with less misunderstanding and confusion.
Speaker(s): Speaker: Kathy Gruver, Kathy Gruver
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2023050311:0012:00 000 | WED, MAY 3 | |||
Tuesday, May 02, 2023 |
Tuesday, May 02, 2023
6:00 PM - 9:00 PM EDT
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Welcome Party
![]() Sponsored By ![]()
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2023050218:0021:00 000 | TUE, MAY 2 | |||
Wednesday, May 03, 2023 |
Wednesday, May 03, 2023
4:00 PM - 5:00 PM EDT
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Education Session: ASTA Advocacy Update: A Look at the Year Ahead
With the new year came a new Congress, new committee leadership and new priorities. ASTA is here to help you navigate these changes, in addition to a wide variety of regulations coming from the White House affecting your business. In this session, the ASTA advocacy team will provide an overview of ASTA’s priorities in 2023 and bring to light the power of collective action to ensure the travel agency community is well represented on Capitol Hill. You’ll also hear about the external forces that challenge an advisor’s and agency’s ability to work effectively, and ways you can get involved.
Speaker(s): Speaker: Jessica Klement, ASTA
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2023050316:0017:00 000 | WED, MAY 3 | |||
Wednesday, May 03, 2023 |
Wednesday, May 03, 2023
4:00 PM - 5:00 PM EDT
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Education Session: Better Blogging & Tools to Help You Grow Your Agency's Online Presence
Want to up your online presence? This session will provide you with a plethora of online tools that can be used to create better blog posts, website pages, photos as well as important tips on who to write better posts using “high-value keywords.”
Speaker(s): Speaker: Adam Lapsevich, SpoonDrawer Media Group
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2023050316:0017:00 000 | WED, MAY 3 | |||
Monday, May 01, 2023 |
Monday, May 01, 2023
5:30 PM - 6:30 PM EDT
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2023050117:3018:30 061 | MON, MAY 1 | |||
Thursday, May 04, 2023 |
Thursday, May 04, 2023
12:30 PM - 1:30 PM EDT
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Learning Luncheons
Our Learning Luncheons give you the opportunity to choose from five different partner presentations focused on destination training and product updates.
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2023050412:3013:30 000 | THU, MAY 4 | |||
Wednesday, May 03, 2023 |
Wednesday, May 03, 2023
11:00 AM - 12:00 PM EDT
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Education Session: Personality Selling: Gain Control from the Beginning
This session will help you understand the key motivators in making a decision and then how to quickly identify the motivator in each person and how that may cause friction in sales and service. You’ll then acquire techniques to speak to a client or potential client’s motivator, quickly.
Speaker(s): Speaker: Jenn Lee, Travel Planners International
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2023050311:0012:00 000 | WED, MAY 3 | |||
Wednesday, May 03, 2023 |
Wednesday, May 03, 2023
11:00 AM - 12:00 PM EDT
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Education Session: Mindset Matters
Join this session to learn more on the fixed vs. growth mindset. The travel industry is in a constant state of change and requires agility for a person to operate from a place of proactivity vs reactivity. When you’re grounded in a growth mindset you can find new ways to solve problems, stay grounded and source from a state of abundance vs. lack. This is important for growth, staying calm in the chaos, being open to new opportunities, and knowing when to ask for help. You’ll walk away with a sense of purpose and knowledge that if you’re feeling stuck there is hope for change.
Speaker(s): Speaker: Kristina Wheeless, Fernweh Travel Company, LLC
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2023050311:0012:00 000 | WED, MAY 3 | |||
Thursday, May 04, 2023 |
Thursday, May 04, 2023
2:00 PM - 4:00 PM EDT
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Trade Show
You'll have the opportunity to network with and pre-schedule appointments with over 180 industry partners.
Location: Exhibit Hall C
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2023050414:0016:00 000 | THU, MAY 4 | |||
Tuesday, May 02, 2023 |
Tuesday, May 02, 2023
9:00 AM - 10:00 AM EDT
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2023050209:0010:00 000 | TUE, MAY 2 | |||
Thursday, May 04, 2023 |
Thursday, May 04, 2023
9:00 AM - 10:00 AM EDT
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2023050409:0010:00 000 | THU, MAY 4 | |||
Tuesday, May 02, 2023 |
Tuesday, May 02, 2023
4:00 PM - 6:00 PM EDT
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2023050216:0018:00 000 | TUE, MAY 2 | |||
Saturday, Apr 29, 2023 |
Saturday, Apr 29, 2023
8:00 AM - 4:00 PM EDT
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TMM & Travefy: 2023 TRAVEL Traffic + Conversion Experience
Travel marketing expert Sandra McLemore, founder of Travel Marketing & Media, will be hosting an exclusive marketing and conversion training in Puerto Rico right before
Location: Meeting Room 209 ABC
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2023042908:0016:00 000 | SAT, APR 29 | |||
Sunday, Apr 30, 2023 |
Sunday, Apr 30, 2023
8:00 AM - 12:00 PM EDT
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TMM & Travefy: 2023 TRAVEL Traffic + Conversion Experience
Travel marketing expert Sandra McLemore, founder of Travel Marketing & Media, will be hosting an exclusive marketing and conversion training in Puerto Rico right before
Location: Meeting Room 209 ABC
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2023043008:0012:00 000 | SUN, APR 30 | |||
Wednesday, May 03, 2023 |
Wednesday, May 03, 2023
11:00 AM - 12:00 PM EDT
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Education Session: Don't Shoot the Messenger! How to Effectively Deliver Bad News to Your Clients
Travel professionals often have to deliver bad news to clients and if these conversations go badly, they can ruin a client relationship. But if handled carefully and effectively, relationships can be enriched. Message management is critical, it takes still to effectively avoid arguments, clarify misunderstandings, deal with disputes and repair relationships. This session will help you successfully have “bad news” conversations. You’ll develop strategies for changing the conversation from negative to positive, from disrespectful to appropriate. Learn how to turn bad news delivery into an opportunity to provoke learning and enrich relationships.
Speaker(s): Speaker: Paul Pelletier, Paul Pelletier Consulting
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2023050311:0012:00 000 | WED, MAY 3 | |||
Tuesday, May 02, 2023 |
Tuesday, May 02, 2023
2:30 PM - 4:30 PM EDT
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Chapter Connections
Join us to meet your local chapter representation and learn how your chapter can support you!
Location: Ballroom B
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2023050214:3016:30 000 | TUE, MAY 2 | |||
Wednesday, May 03, 2023 |
Wednesday, May 03, 2023
6:45 AM - 8:00 AM EDT
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2023050306:4508:00 061 | WED, MAY 3 | |||
Wednesday, May 03, 2023 |
Wednesday, May 03, 2023
8:00 AM - 5:30 PM EDT
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Registration Open
Sponsored by
![]() Global Convention Welcome Lounge sponsored by ![]() Location: Convention Center Level 3
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2023050308:0017:30 000 | WED, MAY 3 | |||
Sunday, Apr 30, 2023 |
Sunday, Apr 30, 2023
8:00 AM - 5:00 PM EDT
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2023043008:0017:00 000 | SUN, APR 30 | |||
Thursday, May 04, 2023 |
Thursday, May 04, 2023
9:00 AM - 10:00 AM EDT
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Wellness Tourism Beyond the Spa Experience
Wellness tourism is the fastest-growing sector of the travel industry. Yet most advisors (and their clients) likely think solely of spa vacations when considering wellness getaways. But the category is so much broader now, and advisors who understand what’s available will have ample opportunities to grow their wellness tourism business. The aim of this session is to help you learn about the nuances of the wellness travel sector, the variety of vacation types available (including medical tourism in Europe) and more.
Speaker(s): Speaker: Laura Powell, Laura Powell Consulting
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2023050409:0010:00 000 | THU, MAY 4 | |||
Thursday, May 04, 2023 |
Thursday, May 04, 2023
8:00 AM - 3:00 PM EDT
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Registration Open
Sponsored by
![]() Global Convention Welcome Lounge sponsored by ![]() Location: Convention Center Level 3
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2023050408:0015:00 000 | THU, MAY 4 | |||
Tuesday, May 02, 2023 |
Tuesday, May 02, 2023
10:00 AM - 11:30 AM EDT
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2023050210:0011:30 000 | TUE, MAY 2 | |||
Thursday, May 04, 2023 |
Thursday, May 04, 2023
9:00 AM - 10:00 AM EDT
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Education Session: Legal Topics - Terms and Conditions
It is estimated that a lawsuit is filed every 30 seconds in America and there are more than 100 million lawsuits pending. In this session you will gain valuable insights about several subjects that will increase the likelihood of a favorable outcome should you be sued or even help you avoid a lawsuit altogether.
Speaker(s): Speaker: Peter Lobasso, ASTA
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2023050409:0010:00 000 | THU, MAY 4 | |||
Tuesday, May 02, 2023 |
Tuesday, May 02, 2023
9:00 PM - 10:30 PM EDT
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2023050221:0022:30 000 | TUE, MAY 2 | |||
Wednesday, May 03, 2023 |
Wednesday, May 03, 2023
4:00 PM - 5:00 PM EDT
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Education Session: Combating Credit Card Fraud in the Travel Industry
You can’t afford to miss this session! It will help you understand how fraud can affect a travel agency and what to do once fraud occurs to mitigate loss. You’ll also get valuable information on how to train and educate staff to identify fraud as well as tools to use to help in fraud prevention.
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2023050316:0017:00 000 | WED, MAY 3 | |||
Wednesday, May 03, 2023 |
Wednesday, May 03, 2023
4:00 PM - 5:00 PM EDT
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Education Session: Stay Focused on What Really Matters. Sales!
Do you want to stay focused on what really matters in a busy and confused world? The digital age can sidetrack us, get us sideways and rattle our game. This session will center on keeping the main thing the main thing – and focusing on what really matters in our industry, selling travel!
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2023050316:0017:00 000 | WED, MAY 3 | |||
Tuesday, May 02, 2023 |
Tuesday, May 02, 2023
9:00 AM - 6:00 PM EDT
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Registration Open
Sponsored by
![]() Global Convention Welcome Lounge sponsored by ![]() Location: Convention Center Level 3
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2023050209:0018:00 000 | TUE, MAY 2 | |||
Tuesday, May 02, 2023 |
Tuesday, May 02, 2023
5:00 PM - 6:00 PM EDT
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2023050217:0018:00 000 | TUE, MAY 2 | |||
Wednesday, May 03, 2023 |
Wednesday, May 03, 2023
2:00 PM - 3:45 PM EDT
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Trade Show
You'll have the opportunity to network with and pre-schedule appointments with over 180 industry partners.
Location: Exhibit Hall C
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2023050314:0015:45 000 | WED, MAY 3 | |||
Thursday, May 04, 2023 |
Thursday, May 04, 2023
9:00 AM - 10:00 AM EDT
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2023050409:0010:00 000 | THU, MAY 4 | |||
Wednesday, May 03, 2023 |
Wednesday, May 03, 2023
11:00 AM - 12:00 PM EDT
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Education Session: From Local to Global: Why Diversity Matters in the Travel Industry
In an increasingly interconnected world, the travel industry has the power to bring people of different cultures and backgrounds together. But to truly embrace the benefits of travel, we must also prioritize diversity and inclusion. This session will explore why diversity matters in the travel industry, and how it can enhance the experiences of both travelers and locals. From highlighting the economic benefits of diverse tourism to examining the cultural and social impact of inclusive travel, we'll discuss the ways in which a more diverse industry can help build stronger connections between people from around the globe. You’ll walk away from this session with an understanding on how to incorporate diversity and inclusion to reach a more diverse customer base, enhance loyalty by better brand reputation and image, and discover opportunities to improve decision making, creativity, and innovation. Join us as we explore the power of travel to connect us all.
Speaker(s): Speaker: Kareem George, Culture Traveler, LLC Speaker: Sheree M. Mitchell, Immersa Global
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2023050311:0012:00 000 | WED, MAY 3 | |||
Tuesday, May 02, 2023 |
Tuesday, May 02, 2023
12:00 PM - 1:30 PM EDT
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2023050212:0013:30 000 | TUE, MAY 2 | |||
Tuesday, May 02, 2023 |
Tuesday, May 02, 2023
10:00 AM - 11:30 AM EDT
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2023050210:0011:30 000 | TUE, MAY 2 | |||
Wednesday, May 03, 2023 |
Wednesday, May 03, 2023
1:00 PM - 2:30 PM EDT
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Education Session: Gain the Most of Your Membership, Make Connections and ask a Travel Lawyer
During this session and orientation our panel of experts are going to discuss how best to use your ASTA Membership whether you are a brand-new travel advisor and new to ASTA or you just need a refresher, this session is for you. We will review the Verified Travel Advisor Program, our consumer awareness initiatives and how to make the most of our chapter network and how to navigate ASTA Global Convention and learn all that you can during the next few days. As an added bonus and to highlight one of the many benefits available in our Member Advantage Program, moderated by Andrea Caulfield, Director of Membership we will have a 30 minute “Ask a Travel Lawyer Q & A” discussion with Tom Carpenter, VTA owner, Huckleberry Travel and attorney. Location: Meeting Room 208 Sponsored by ![]() Speaker(s): Speaker: Sarah McComas, TerraMar Travel Speaker: Kathi Russ, Epic Travel LLC Speaker: Valerie Dorsey, Cruise Planners / Charmed Vacations Speaker: Andrea Caulfield, ASTA Speaker: Thomas Carpenter, Huckleberry Travel
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2023050313:0014:30 000 | WED, MAY 3 | |||
Wednesday, May 03, 2023 |
Wednesday, May 03, 2023
12:30 PM - 1:30 PM EDT
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Learning Luncheons
Our Learning Luncheons give you the opportunity to choose from five different partner presentations focused on destination training and product updates.
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2023050312:3013:30 000 | WED, MAY 3 | |||
Thursday, May 04, 2023 |
Thursday, May 04, 2023
9:00 AM - 10:00 AM EDT
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Education Session: How to Create Killer Content that Sells
Today’s traveler is faced with a never-ending stream of information: social media, ads, email blasts, ads, articles, videos and commercials to name a few. How do you cut through the distractions and reach our audience of existing and potential clients? Get insider tips about how to create content that will get you noticed by using your passion for travel as well as a variety of tools and techniques to build excitement and boost your business. This session will help you tap into your own passion and expertise to create fresh content – both written and visual – to truly engage your target audience.
Speaker(s): Speaker: Mark Chesnut
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2023050409:0010:00 000 | THU, MAY 4 |
Program is subject to change.